MC Machinery Featured in Manufacturing Engineering Magazine | What's New

MC Machinery featured in December’s Manufacturing Engineering magazine

December 5, 2014 9:49:12 AM

In Manufacturing Engineering's first installment of its new monthly column “Advanced Manufacturing Now,” MC Machinery’s own Tony Imbrogno discusses the recent technology advancements that are elevating machine tool builder’s and distributor’s service departments.

Mr. Imbrogno reviews what the anchors of a strong service department are- a well-equipped call center, regional service technicians and tenured employees, but then also suggests service departments of today should be investing in cloud-based technologies.

Mr. Imbrogno sees this technology as helping customers get the “first-time fix” so many want. This is when a service professional is called to the shop and can fix the machine in his first visit. The technology also has the potential to act as a portal for customers to analyze their productivity, as well as many other advantages.

The read the full article, pick up the December issue of Manufacturing Engineering or read online here.

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