Job Opening - Customer Support Engineer (2nd Pos)

Customer Support Engineer SEDM / WEDM


Wood Dale, Illinois

 

DESCRIPTION:

Primary

Primary responsibility is the ability to exercise independent discretion and judgment to train customers on proper machine operation, setup, and part production, either on-site or by conducting formal classroom instruction to the advanced subject level. Secondary responsibility is to exercise independent judgment and discretion to resolve application-related machine operation problems of company/customers, either at the customer’s site or by telephone support. This includes knowledge and competence of all electrical and some mechanical alignments, the ability to evaluate proper machine performance, operation and job setups as well as being able to advise on the use of setting technology. Additionally this job function is required to be able to do Wire and Sinker EDM machine installations as well as conduct basic electrical and mechanical machinery repair as needed.

REQUIREMENTS

Education, Licenses, Certifications:

  • 3 to 5 year experience, or equivalent in the industry either through employment by another EDM machine tool manufacturer as an application engineer or as an EDM operator in the Die/Mold industry
  • Associate’s degree in electronics or equivalent experience in EDM machinery repair.
  • 3 to 5 year experience, or equivalent in the industry either through employment by another EDM machine tool manufacturer as an application engineer or as an EDM operator in the Die/Mold industry
  • Associate’s degree in electronics or equivalent experience in EDM machinery repair.

EXPERIENCE:

In addition to the educational requirement, a basic understanding of the molding industry, and general machine shop operations is preferred. Also necessary is competency in the use and operation of calipers, micrometers, surface finish gauges, leveling devices, precision indicators, voltmeters, oscilloscopes, soldering irons, and other equipment necessary to perform the job function.

SKILLS, KNOWLEDGE, ABILITIES REQUIRED:

  • Ability to work independently and use judgment to determine customer problems without direct supervision.
  • Ability to interact with customers in a way so as to maintain customer confidence in MC Machinery and MC Machinery product.
  • Ability to identify opportunities to sell customers additional MC Machinery product and to sell product in such opportunities.
  • Considerable knowledge, and the ability to apply the principles and practices, of application engineering to the functionality of electrical discharge machinery.
  • Ability to independently judge customer situations in order to train customers on the best way to optimize the usage of the machine and apply to their particular needs and settings.
  • Knowledge of electrical discharge machinery maintenance, cutting techniques, programming, controller functions, and troubleshooting techniques, as well as ability to train customers on proper usage of such techniques.
  • Ability to independently diagnose and treat a variety of problems or situations and modify as deemed necessary.
  • Ability to effectively document and communicate ideas, strategies, problems, and solutions in both verbal and written forms to co-workers and customers.
  • Ability to prepare written service reports and other necessary supportive documentation.
  • Ability to travel to various customer locations as necessary.
  • Ability to create strategic and effective solutions to customer’s problems.
  • Comprehensive mastery of applicable industry standards and the ability to draw upon that knowledge to create innovative solutions to customer’s challenges.
  • Comprehensive knowledge of the principles and practices of application engineering to electrical discharge machining.

WORKING CONDITIONS:

A smaller portion of work is performed in a normal office environment, where the noise level is quiet to moderate. Larger portion of work is performed in a showroom; warehouse or shop environment, where temperatures may not be climate controlled, and will therefore be cooler or hotter than traditional offices. The noise level may be high in warehouses and shop environments due to the use of various types of equipment.

Hazards: It is possible that the individual will experience exposure to various climatic conditions and possible injury when working around machinery and electrical equipment. The hazards may include exposure to fumes, vapors, grease, oil, dust, etc. All safety requirements must be followed carefully.

Equal Opportunity Employer – race, sex, veteran or disability status, gender identity, sexual orientation

Those interested can forward a resume directly to jobs@mcmachinery.com.