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Read more »CUSTOMER SUPPORT ENGINEER (SEDM/WEDM):
SUMMARY: Primary responsibility is the ability to exercise independent discretion and judgment to train customers on proper machine operation, setup, and part production, either on-site or by conducting formal classroom instruction to the advanced subject level. Secondary responsibility is to exercise independent judgment and discretion to resolve application-related machine operation problems of company/customers, either at the customer’s site or by telephone support. This includes knowledge and competence of all electrical and some mechanical alignments, the ability to evaluate proper machine performance, operation and job setups as well as being able to advise on the use of setting technology. Additionally this job function is required to be able to do Wire and Sinker EDM machine installations as well as conduct basic electrical and mechanical machinery repair as needed.
RESPONSIBILITIES/TASKS
Diagnose and resolve precision manufacturing issues. This includes the ability to produce (erode) a shape to high tolerance dimensionally and locationally. Must be able to properly measure parts and analyze possible environmental and mechanical causes.
Provide process training to customers (and in some events other MC Machinery employees) with the overall intention of instructing and/or recommending methods that will improve and/or enhance the performance of the machinery and optimize its usage for their particular needs. Engineer must be competent to instruct in both wire and sinker product lines to the intermediate skill level.
Exercise independent judgment and discretion to create solutions for customers in addressing machine maintenance, proper technology, and applications-related problems. Routinely, such solutions may be provided telephonically.
Exercise judgment and discretion to assist in the creation of training programs for customers.
EDUCATION, LICENSES, CERTIFICATIONS:
In addition to the educational requirement, a basic understanding of the molding industry, and general machine shop operations is preferred. Also necessary is competency in the use and operation of calipers, micrometers, surface finish gauges, leveling devices, precision indicators, voltmeters, oscilloscopes, soldering irons, and other equipment necessary to perform the job function.
SKILLS, KNOWLEDGE, ABILITIES REQUIRED:
WORKING CONDITIONS:
A smaller portion of work is performed in a normal office environment, where the noise level is quiet to moderate. Larger portion of work is performed in a showroom; warehouse or shop environment, where temperatures may not be climate controlled, and will therefore be cooler or hotter than traditional offices. The noise level may be high in warehouses and shop environments due to the use of various types of equipment.
Hazards: It is possible that the individual will experience exposure to various climatic conditions and possible injury when working around machinery and electrical equipment. The hazards may include exposure to fumes, vapors, grease, oil, dust, etc. All safety requirements must be followed carefully.
MC Machinery Systems, Inc
1500 Michael Drive
Wood Dale, IL 60191
Attn: Human Resources Department
Fax: (630) 860-2978
E-mail: jobs@mcmachinery.com
Equal Opportunity Employer – race, sex, veteran or disability status, gender identity, sexual orientation