Job Opening - Customer Support Engineer

Customer Support Engineer


Wood Dale, Illinois

 

ESSENTIAL JOB FUNCTIONS:

Primary

  • Formal Classroom training; Engineer will function as machine operation instructor in a classroom/lab environment for current Mitsubishi/Ingersoll Sinker and Mitsubishi Wire EDM.
  • Field Applications: travel to customer job site and troubleshoot process, throughput, accuracy and surface quality issues on all versions of milling products sold by MC Machinery Systems. While primarily these can be resolved by technology or program manipulation, occasionally machine repair or alignment will be necessary.

Secondary

  • Machine Installation; install current model Mitsubishi milling machine products
  • Phone Support; provide customer support via telephone on application and operation issues.

RESPONSIBILITIES/TASKS:

  • Train customers in proper use of Mitsubishi Milling Department machinery and controls.
  • Solving machine problems at customer sites in an effort to improve/enhance the performance of their machinery.
  • High power process training to customers both in the classroom and the field
  • Phone support to customers and service personnel as needed.
  • Technical Writing; occasionally tasked to develop training manuals, workbooks and sample projects for use in the classroom

EXPERIENCE:

Qualified candidates must have 3 years set up and operating Milling equipment in a job shop environment or for an OEM. Someone with a 2-year degree in the Machining trade with a minimum of 2 years of milling experience would also qualify. Familiarity and knowledge of NC programming systems such as Mastercam, AutoCAD, ESPIRT etc... a must. Experience in industrial machine repair (electronic and mechanical) a plus but not required.

SKILLS, KNOWLEDGE, ABILITIES REQUIRED:

  • Knowledge of industrial machinery, CNC setup and operation, cutting techniques, programming, controller functions, and troubleshooting techniques, as well as ability to train customers on proper usage of such techniques.
  • Ability to effectively document and communicate ideas, strategies, problems, and solutions in both verbal and written forms to co-workers and customers.
  • Ability to prepare written service reports and other necessary supportive documentation.
  • Position requires travel and sometimes requiring overnight stays. Candidate must be willing to travel for business.
  • Must have valid Drivers license and proof of insurance.
  • Credit Card required for business expenses.

 

Those interested can forward a resume directly to jobs@mcmachinery.com.

Equal Opportunity Employer – race, sex, veteran or disability status, gender identity, sexual orientation