Field Service Technician Laser Elk Grove Village

Field Service Technician - Gantry Laser

Elk Grove Village, IL



As a Field Service Technician – Laser you will have very good communication skills and the mechanical and electrical knowledge necessary to repair, troubleshoot, modify and test complex technical problems on Mitsubishi and Tanaka Gantry Laser machine products for our customers. Extensive travel throughout North America is required. The services are provided on-site at our customer’s facilities and via telephone if situation permits.

MC Machinery’s Pre-sales, Sales and Installation staff develops innovative solutions from the ground up. They can complement an existing operation with new hardware, software and processes to eliminate bottlenecks, improve accuracy and drive throughput. Our Applications group offers consultative support for new and existing customers while our regionalized Service Network is the most advanced and responsive team in the industry.



  • Installation of Tanaka Gantry Laser systems.
  • Diagnose complex technical problems and perform on-site repair.
  • Examine machines mechanically and perform repairs by dismantling machines and rebuilding mechanically.
  • Diagnose technical problems and troubleshoot via telephone.
  • Communicate professionally and effectively with customers via telephone.
  • Effectively interpret schematics and block diagrams to analyze and troubleshoot problems.
  • Document in detail product problems and resolutions.




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Working knowledge of how to read mechanical drawings and wiring diagrams.
  • CNC programming skills necessary
  • Ability to operate computer using windows operating systems.
  • Excellent oral and written communication skills.
  • Ability to work in a fast paced, team environment


  • 2 year Electronic or Technical Degree preferred.
  • Experience as field service in the machine tool industry a plus.
  • Skilled in Electrical measurement and inspection techniques. (Voltmeter, Oscilloscope and other measurement equipment).
  • Experience in troubleshooting and repairing mechanical problems. (Ballscrews, bearings, gearing and various way systems).
  • Skilled in mechanical alignment, measurement and inspection techniques. (Indicators, micrometers, gage blocks and optical comparitor. Laser Interferometer and ballbar a plus)

Equal Opportunity Employer – race, sex, veteran or disability status, gender identity, sexual orientation

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