Press Brake Field Technician

Press Brake Field Technician


Wood Dale, Illinois

SUMMARY:

Primary responsibility to install and service Press Brake equipment sold and supported by MC Machinery Systems.  Technicians have a secondary responsibility to provide customer support by telephone on general operation and troubleshooting of machine problems. Technicians will spend a high percentage of the job on the road traveling throughout North America.

RESPONSIBILITIES/TASKS:

  • Perform equipment installation as well as verify proper operation of machines to the manufacture specifications by performing any needed test.
  •  Review, evaluate, and resolve machine problems at customer sites, or by phone, with limited supervision. Must assume responsibility and exercise discretion and independent judgment to evaluate, diagnose, and provide timely, appropriate responses and resolutions to customer problems.
  •  Provide adequate training to customers (and in some events other MC Machinery employees) with the overall intention of instructing and/or recommending methods that will improve and/or enhance the performance of the machinery and optimize its usage for their particular needs.

EDUCATION, LICENSES, CERTIFICATIONS:

  • Associate’s degree in electronics or equivalent.
  •  3 to 5 years minimum experience in the industry, either through employment by Press Brake manufacturer, or as equipment operator in the fabrication industry.

EXPERIENCE:

In addition to the educational requirement, a basic understanding of the fabrication industry, and general shop operations is preferred. Also necessary is competency in the use and operation of calipers, leveling devices, precision indicators, voltmeters, oscilloscopes, soldering irons, and other equipment necessary to perform the job function.

 SKILLS, KNOWLEDGE, ABILITIES REQUIRED:

  • Ability to work independently and use judgment to determine customer problems with limited direct supervision.
  • Ability to interact with customers in a way so as to maintain customer confidence in MC Machinery and MC Machinery product.
  • Ability to identify opportunities to sell customers additional MC Machinery products and services and to sell such products and services when opportunities arise.
  • Knowledge of equipment maintenance, manufacturing techniques, programming, and controller functions, as well as ability to train customers on proper usage of such techniques.
  • Ability to effectively document and communicate ideas, strategies, problems, and solutions in both verbal and written forms to co-workers and customers.
  • Ability to prepare written service reports and other necessary supportive documentation.
  • Computer skills to use various windows based software applications in order to document and help support the customer.
  • Must be able to travel at any time to various customer locations, which includes having or being able to obtain a passport.
  • Must have valid drivers license.
  • Must be able to secure and maintain a credit card.

Equal Opportunity Employer, females, minorities, disabled, veterans.