The Four Pillars of Metalworking Service and Support

When a customer buys from MC Machinery Systems, they’re getting more than just another approved vendor in the accounting system. They’re getting a partner. Not only does the product line fulfill the needs of just about any metalworking operation, but no other distributor can match the support MC Machinery offers throughout the product’s lifetime. These four pillars represent our commitment to customers throughout the stages of their relationship with us.

Pre-Purchase Exploration
Whether a facility needs to is add to an existing operation or starting from scratch, MC Machinery’s team of application engineers examines existing processes and facilities and determines the best way MC Machinery can integrate to streamline production efficiency and quality.

The Buying Decision
When it comes to signing on the dotted line, MC Machinery has a dedicated financing arm that’s backed by the strength of Mitsubishi and specializes in the financing of manufacturing equipment. This level of focus and knowledge makes for terms that banks just can’t match and a unique preparedness for the ups and downs of the global marketplace.

Ongoing Commitment
Mitsubishi machinery is built to last and customers across North America can attest. But, as with any investment, preventative maintenance, retrofitting and upgrades are important steps to take to keep up with emerging technology and ensure maximum return. MC Machinery’s 200-plus regionalized network of call takers, service technicians, trainers and engineers operating out of 21 locations and 33 in-the-field service vans ensure that any unexpected issues or desired improvements are addressed quickly and correctly.

Resources for Future Growth
In addition to the remarkable support that accompanies every purchase from MC Machinery, additional levels of partnership are available for. These include technical support contracts, extended warranties, and customized preventative maintenance programs that include features like remote monitoring. The premier of these resources is the Triple Diamond Programs. These comprehensive packages provide exclusive access to a library of research, online tech support, and protection that goes beyond the warranty.

Visit the Service and Support page of this site to learn more about MC Machinery’s unmatched commitment to customers.