Training Terms and Conditions

Training - Terms and Conditions


Effective date: 5/20/03

MC MACHINERY SYSTEMS, INC.
A company of the MITSUBISHI Corporation

The following terms and conditions apply to all training sessions conducted by MC Machinery Systems, Inc, herewith known as MMS.  Any additional or different terms or conditions shall not be deemed in effect unless previously agreed to in writing by authorized agents of MMS.  Any attempt to substitute, modify, or add different terms are hereby expressly rejected and shall be of no force or effect.  Class attendance will be limited to machine and/or instructor availability.  

Applicable Law: 

The state of Illinois, U.S.A. shall govern the validity, performance and construction of any contract entered into between MC Machinery Systems, Inc and Purchaser.  When a company sends a student to our class it is assumed that a verbal contract is in force between that company and MC Machinery Systems, with agreement of all conditions contained in this document.

Course Registration

Class attendance is open to any individual over 18 years of age and having a desire to learn the operation and optimization of products sold by MC Machinery Systems, Inc.   This applies as long as they do not work for any competing product line or intend to provide alternative services in direct competition to MMS.   Registration of all of our technical courses can be done through any of the following methods:

  1. Call our central facility at 1-630-616-5960 and listen to the electronic menu.  As soon as the recording starts push "2" on your keypad.  Our friendly, attentive support staff will take your company information and be able to offer you a selection of classes.  They will be able to assist you in the registration process.
  2. 24 hours a day you can see our scheduling calendar, book hotels or register for a class on-line at the MC Machinery website by visiting this address:
    http://www.mitsubishi-world.com/service/training/class_dates.html

Once your information is in our system we will follow up with a confirmation telephone call.  If, for whatever reason, the class is not available we will assist you in alternative scheduling.

Course Content

It should be noted that class content has changed significantly, to provide a richer, more in-depth experience for the user.  The old Basic, Intermediate, and Advance class subject matter have been extensively reviewed and refined.  In the new Level 1 classes, the primary emphasis now is on machine fundamentals.   The functions and operation of the control, how to setup a job, and an introduction to programming are the primary subjects.  In the new Level 2 course the content mainly deals with optimizing process and will look more at the applications used on the machine.  

As noted in the various class syllabuses, attendance in the Level 2 course assumes that the user has a good grasp of the use of the machine, obtained through having received Level 1 course instruction and/or extensive actual use of the equipment.  Customers should not assume that the Level 2 course would cover the topics presented in the Level 1 course.  Please see the individual course description for entry requirements.

Training reschedule or cancellation

MC Machinery reserves the right to reschedule, cancel, or delay training if attendance does not meet a minimum level, or for other circumstances beyond it's control.   Notification of cancellation by MMS will be given not later than 14 days prior to scheduled class start.  Because of this potential it is strongly suggested that students not use non-refundable tickets for travel.  

Rescheduling by the customer is done at no charge if MMS is notified with a minimum of 14 days notice.  Rescheduling after that point is subject to a fee equal to 30% of the course tuition if received at any period less than two weeks but more than 72 hours.  Cancellation within 72 hours of class start date or failure to notify cancellation or attend class without prior notice will result in a forfeiture of all fees, in the case of paid customers.  In the case of customers under the warranty period, non-attendance or cancellation without prior notice may void their right to future free instruction.

Certificates

Certificates will only be given out upon completion of the entire class.  Students who do not complete will be given an attendance record, upon request, to deliver to their companies.  This applies to late arrivals of more than two hours on the first day to early departures on the last day of class.

Drug-Free Workplace

It is the policy of MMS that the use, sale, transfer or possession of alcohol or illegal drugs while on the company premises, or in any private vehicle parked on MC Machinery Systems, Inc.'s property is expressly prohibited.  In addition, MMS reserves the right to refuse instruction to students attending any training session or operating any equipment while under the influence of drugs or alcohol.   

If a condition exists where a student is on doctor proscribed medication during the period of class attendance, it is required that the instructor be informed immediately.  Conditions where the students are pregnant, susceptible to allergic reaction, prone to dizziness, fainting or seizure may impact or restrict non-classroom (lab) activities at the discretion of the instructor.  Prior notification is requested. If MMS determines that an individual is attending a training session while under the influence of drugs or alcohol they will be asked to leave that session immediately.  The operator may be allowed back into class the following day if their company contacts us prior to the return.  Note: MMS will have no fixed responsibility to go back over material covered during the student's absence because of this issue.

Conduct

In order to provide the best learning conditions, students are requested to maintain a positive, attentive demeanor while receiving instruction.  This applies to their interactions with fellow students and the class instructor, while on MMS property.  Sleeping in class or other disruptive, lewd, or aggressive behavior, will not be tolerated and will result in the student being asked to leave the building immediately.  If this is necessary all paid fees will be forfeited and their company will be immediately contacted. 

Communications for the student

Cell phones and pagers should be turned off during class.  If an emergency occurs and it is necessary to contact the student please call our office at 630-616-5960 and we will immediately pull that student from class to return the call.  In cases where a student must return home for a legitimate reason, they will be allowed to attend another class.  Fees accrued will be applied toward that alternative class as long as less than 50% of instruction has occurred.  Outgoing calls using MMS phones should use credit cards or be made collect.

Attire

At MMS business casual attire is requested at all training sessions.  No public nudity, shorts, sleeveless shirts, tank tops, torn or ripped clothing, swim wear, pajamas, shirts with offensive slogans or logos, open toed shoes or sandals will be permitted in any training environment.  Students arriving at class dressed inappropriately will be asked to leave that session and not return until they have changed.

Smoking on Premises

Smoking is prohibited inside any MMS facility at all times.  Designated outside smoking areas will be defined during the initial class orientation for use before or after class and during set break times.


Pricing and Terms of payment 

Payment for Training: 

Where payment is required to attend our instruction, all fees need to be resolved and are due prior to the first day of class commencement or on-site visit.   If MMS has not received payment, or a valid purchase order prior to that point we reserve the right to refuse or deny entry into class and the student will be asked to leave. Under special circumstances last minute payment by credit card and/or certified check will be considered.  

Paid on-site training will not occur unless charge issues are resolved prior to the first visit date. In order to minimize costs to customers, it is a standard practice to book lower priced, non-refundable airfare tickets.  Once the ticket has been issued, if a trip cancellation occurs by customer request, they will be liable for the costs of said ticket.  

The prices specified for any classroom or on-site training session are valid for sixty days. Thereafter, such prices are subject to change, without notice, to prices in effect at the time of purchase order acceptance.  All costs are quoted in US dollars.

Pricing of training activities:  

Classroom training costs vary upon the situation.  Level 1 and 2 classroom training at one of our facilities is free for up to a maximum of 3 students per visit, at any time during the warranty of your EDM.  For customers out of warranty or who purchase used late model machines where we still offer formal classroom instruction, please contact training scheduler at 630-616-5960 for rates and availability.  Specialized two days classes are offered on a random basis.  These classes may require a fee to attend.  Again contact the training scheduler for rates and availability.

Note:  Customer will assume any travel, or hotel expenses.  In most cases we have agreements with specific local hotels to provide transportation to and from the airport and between our facility and the hotel.  A lunch is provided daily at no cost.

On-site training costs are estimated and will vary in hourly charge based upon age of the machine. Please contact Service Customer Support Manager at 630-616-5950.  Quote estimates can be provided upon request.