Technical Support - Triple Diamond Programs

Tech Support Services

Technical Support Contracts
– What's Included

 


INCLUIDED SERVICES

DETAILS
*Std. Mfg. Warranty
GOLD

PLATINUM
Unlimited Technical Phone Support Mon-Fri 7:00am - 5:00pm CST
X

X

X
Access to On-line Parts Manuals via Web Site Unlimited 24Hr. Access
X

X

X
Access to On-line Technical Support Hotline via Web Site Unlimited 24Hr. Access
X

X

X
Access to On-line Operation Manuals via Web Site Unlimited 24Hr. Access
X

X

X
Access to On-line Maintenance Manuals via Web Site Unlimited 24Hr. Access
X

X

X
Access to On-line Machining Technology via Web Site Unlimited 24Hr. Access
X

X

X
Access to On-line Technical Bulletins via Web Site Unlimited 24Hr. Access
X

X

X
Access to On-line Wiring Diagrams via Web Site Unlimited 24Hr. Access
X

X

X
Access to On-line FAQ's via Web Site Unlimited 24Hr. Access
X

X

X
Access to On-line Part Specials via Web Site Unlimited 24Hr. Access
X

X

X
Unlimited Software Upgrades   X X X
On-site Repairs Due to Product Failure   X N/A N/A
Genuine Mitsubishi Part Replacement due to Product Failure  
X

N/A

N/A
Platinum Response For Technical Phone Support  
X
 
X
Platinum Response For On-Site Field Service  
X
 
X
Extended Hours Technical Phone Support Via Web Site Mon-Fri 7:00am - 7:00pm CST
X
 
X
Discount on Electronic PC Board Exchange Rates
10%

X
 
X
Discount on On-Site Field Service Labor Rates
10%

X
 
X
Discount on On-Site Customized Operation Training
10%

X
 
X
Discount on Standard Training Classes 10% X   X
Discount on all Genuine Mitsubishi Spare Parts
5%

X
 
X
Discount on Laser Compensation Services
25%

X
 
X
Discount on Laser PM Services 10% X   X
Discount on EDM & Milling PM Services 15% X   X
Discount on PM Travel & Mileage 50% N/A   X
Discount on Remote360 Service 10% X   X
Customer Contract Price (1-Year) Per Site N/A $1,150.00 $1,750.00

*A Standard Manufacturers Warranty is Included with Every New Machine Purchase.

 

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HAVE MORE QUESTIONS? Call Us Today.

Our knowledgeable staff is available to take your call at 630-616-5900, or e-mail us at mitsservices@mcmachinery.com