SERVICE CONTRACTS

How the pros get proactive.

Take the worry out of maintenance with service from people who know your equipment best. MC Machinery’s Support Contracts allow for various benefits based on your needs, and can be customized to fit your shop perfectly.

Types of Contracts:

  • Preventative Maintenance Contracts
  • Triple Diamond Support Contracts
  • Extended Warranty Contracts
  • Remote Monitoring Contracts (remote360)

For more information and a full list of options, request a quote today.

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Learn more about our contracts here:

Don’t let unplanned downtime disrupt your shop. Our on-site preventative maintenance programs, convenient web-based, real-time monitoring solutions, and online support options. Together, they give you more ways to prevent issues that could slow you down so that you can get the most from your equipment investment.

Preventative Maintenance is critical for peak machine tool performance and maximum asset utilization, reducing overall costs, and extending its life and value.  Regular PM’s help protect your equipment investment and allow you to plan your downtime for minimal disruption.  Programs can be fully customized to suit your company’s needs.

We offer one time PM’s, or popular PM contract packages.  With whichever choice you make, our highly skilled technicians will come to your facility to help keep your machine at maximum uptime.

Our PM contract packages allow our customers to receive PM’s are regular intervals and offer other benefits, such as discounts on parts and labor for the duration of the contract.

Benefits Include:

  • Factory-trained Mitsubishi service and support engineers
  • Comprehensive multi-point inspection checklist
  • Genuine Mitsubishi parts
  • Reduces your need to carry maintenance parts inventory
  • Improves consistency of performance
  • Extends the life of the machine
  • Maximizes the trade-in or resale value of your machine

For more information and a full list of options, request a quote today.

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With anytime access to online tech support, manuals, software, and more, your investment works harder—and your in-house service team might even sleep a little easier. A Triple Diamond Contract connects you to this extra support, even beyond the life of your standard manufacturer’s warranty. Your membership opens exclusive access to the member area of our site for key knowledge and speedy fact-finding. Take advantage of these features:

  • Online parts research center, completely illustrated and hyperlinked to quickly identify the parts you need
  • Prioritized tech support that instantly enters you into the tech center queue for a rapid callback by an expert member of our team
  • Online tech library with hyperlinks and illustrations, plus operation and training manuals, maintenance manuals, wiring diagrams, the latest system software, the latest technology, machine specifications, FAQs, and more.
  • Unlimited software upgrades, that keep you up to speed in more ways than one.
  • Discounts on parts, and labor, so you know your always protected.
  • Special Pricing on PM’s, keeps you up to date and your machine up and running.

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MC Machinery’s extended warranty contracts include all services provided in our Technical Support Contracts, plus:

  • Unlimited on-site repairs due to product failure
  • Genuine Mitsubishi part replacement due to product failure

Click here for more information or to request a quote or call 630-616-5900.

Welcome to the future of customer support.  Anytime, anywhere monitoring. Remote diagnostics and troubleshooting = smarter preventative maintenance.

  • The first is: Real-time monitoring and diagnostics utilizing feedback sent to our network of service engineers allow us to keep you up and running.  Why is this important? Faster, more-accurate support can result in more uptime.  This can help maximize profitability by keeping your machine running at peak efficiency. It enables analysis of real-time diagnostics from our experts to help spot potential downtime issues and keep your machines in peak operating condition.
  • The second is: Our robust production monitoring and support solution provides transparency to your machining process.  The web-based application provides real-time data to help increase productivity, improve efficiency, and reduce downtime.  Our customers are able to view and analyze data, including alarm, program, consumption, productivity history, and much more!

How do we do this? We use our proprietary remote360 analytics and monitoring software to help you stay up and producing.

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