Triple Diamond Membership Program - MC Machinery
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Triple Diamond

What is Triple Diamond?

Support that goes far beyond a warranty.

What happens when the terms of your standard manufacturer’s warranty expire?

Prompt, reliable service is as important to us as it is to you. That’s why we created the Triple Diamond Program.

Covering your equipment with a Triple Diamond Contract lets you rest assured knowing that one of the largest service networks in the industry is still available to you whenever you need it—even beyond the life of your standard manufacturer’s warranty.

WHAT DO TRIPLE DIAMOND MEMBERS GET?

  • ONLINE PARTS LIBRARY

    Quickly and easily search for the parts you need via a secure but still intuitive and easy-to-use web portal. This completely illustrated and hyperlinked parts catalog library works on any computer with an internet browser and doesn’t require extra software to use.

  • TECHNICAL SUPPORT

    MC Machinery’s Technical Support Contracts help you protect your business from the unexpected. With prioritized technical phone and online support, you’ll have the freedom to run your shop the way you want and explore new, innovative ideas secure in the knowledge that no matter what, someone always has your back.

    We also offer unlimited software upgrades, discounts on parts, field service labor, operation training classes, and much more

  • FULL RESOURCE LIBRARY

    Finally—insightful, relevant, up-to-date content tailored to your specific needs, all available in one simple, easy-to-reach place. The Triple Diamond Membership Portal has everything you and your team will need to get the most out of your machine investment. Along with our full digital parts catalog, you’ll get 24-hour digital access to:

  • OPERATIONAL & TRAINING MANUALS

    OPERATIONAL & TRAINING MANUALS

    Full documentation is available for all machine series, including safety instruction manuals, machine specifications, and installation and system details.

  • WIRING DIAGRAMS

    WIRING DIAGRAMS

    Interconnecting wiring diagrams are available for all machine series catalogs and come in a digital flip-book format for easy viewing.

  • MACHINE SCHEMATICS

    MACHINE SCHEMATICS

    Illustrations and hyperlinks to images, parts, and machine features make finding what you’re looking for simple and painless.

  • TECHNICAL PUBLICATIONS

    TECHNICAL PUBLICATIONS

    Tech bulletins with tips for optimizing your machines’ performance, programming strategies, and application insights, as well as guidelines for maintenance and troubleshooting, are all available here.

  • SOFTWARE DOWNLOADS

    SOFTWARE DOWNLOADS

    Download the latest system software, get current updates related to your machine, and find loading instructions to make installation day go by without a hitch.

  • FAQs

    FAQs

    Browse solutions to commonly asked questions related to each product category, and find helpful insights to tackle application, programming, and machine issues before they come up.

FIND A MEMBERSHIP PLAN FOR YOU

As a Triple Diamond member, you’re getting more than a powerful, attentive support network. You’re also getting peace of mind. And that’s something we value more than anything.

GET STARTED

NEED ADDITIONAL COVERAGE?

On top of all the services provided through Triple Diamond membership, MC Machinery also offers Preventative Maintenance Contracts—renewable extended warranties that include:

  • UNLIMITED ON-SITE REPAIRS

    UNLIMITED ON-SITE REPAIRS

  • PART REPLACEMENT

    PART REPLACEMENT

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