Services & Support, Preventative Maintenance Program - MC Machinery

Services & Support, Preventative Maintenance Program

PREVENTATIVE MAINTENANCE

How the pros get proactive.

To win in metalworking, you want to get ahead of unplanned downtime. To up the odds, look to our on-site preventative maintenance programs, convenient web-based, real-time monitoring solutions, and 24/7 online support options. Together, they give you more ways to prevent issues that could slow you down so that you can get the most from your equipment investment.

CONTRACT MAINTENANCE, YOUR WAY

Take the worry out of maintenance with service from people who know your equipment best. MC Machinery’s Technical Support Contracts allow unlimited technical phone support, unlimited software upgrades, discounts on parts, field service labor, operation training classes, and much more.And Mitsubishi’s Preventative Maintenance Contracts are designed to keep your Mitsubishi machine in peak operating condition, reducing overall costs and extending its life and value. Prescheduled appointments reduce unexpected equipment issues and allow you to plan your downtime for minimal disruption.And, of course, programs can be fully customized to suit your company’s needs.

    • Factory-trained Mitsubishi service and support engineers.
    • Comprehensive 50-plus-point inspection checklist.
    • Genuine Mitsubishi parts.
    • Reduces your need to carry maintenance parts inventory.
    • Improves consistency of performance.
    • Extends the life of the machine.
    • Maximizes the trade-in or resale value of your machine.
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REMOTE MONITORING, REFINED

Anytime, anywhere monitoring. Remote diagnostics and troubleshooting. Smarter preventative maintenance. With remote360, now you’ve got everything you need to stay on top of equipment performance in one web-powered production monitoring and support solution. Use it to open a real-time window into your machining processes to increase productivity, improve efficiency, and reduce downtime.

    • Real-time access to rich data, including machine operation and alarm state, maintenance timers, active alarms, diagnostics, program header content, and active job information.
    • Monitor from a desktop, cell phone, or tablet, and stay alerted via email and text
    • Remote support feature offers you the ability to allow our network of service engineers to instantly resolve issues, upload/download programs, and push software updates.
    • Enables analysis of real-time diagnostics from our experts to help spot potential downtime issues and keep your machines in peak operating condition.
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EXTENDED 24/7 SUPPORT, SIMPLIFIED

With anytime access to online tech support, manuals, software, and more, your investment works harder—and your in-house service team might even sleep a little easier. A Triple Diamond Contract connects you to this extra support, even beyond the life of your standard manufacturer’s warranty. Your membership opens exclusive access to the member area of our site for key knowledge and speedy fact-finding. Take advantage of these features:

    • Online parts research center, completely illustrated and hyperlinked to quickly identify the parts you need.
    • 24/7 online tech support that instantly enters you into the tech center queue for rapid callback by an expert member of our team.
    • Online tech library with hyperlinks and illustrations, plus operation and training manuals, maintenance manuals, wiring diagrams, the latest system software, the latest technology, machine specifications, FAQs, and more.
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EXTENDED WARRANTIES

MC Machinery’s extended warranties include all services provided in our Technical Support Contracts, plus:

    • Unlimited on-site repairs due to product failure
    • Genuine Mitsubishi part replacement due to product failure

Click here for more information or to request a quote or call 630-616-5900.

MC Machinery Systems, Inc.

85 Northwest Point Blvd.

Elk Grove Village, IL 60007

 

Main Phone: 630-860-4210
Email: sales@mcmachinery.com

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