INCLUDED SERVICES |
DETAILS |
*Std. Mfg. Warranty |
GOLD |
PLATINUM |
Prioritized Technical Phone Support |
Mon-Fri 7:00am – 5:00pm CST |
X |
X |
X |
Access to On-line Parts Manuals via Web Site |
Unlimited 24Hr. Access |
X |
X |
X |
Access to On-line Technical Support Hotline via Web Site |
Unlimited 24Hr. Access |
X |
X |
X |
Access to On-line Operation Manuals via Web Site |
Unlimited 24Hr. Access |
X |
X |
X |
Access to On-line Maintenance Manuals via Web Site |
Unlimited 24Hr. Access |
X |
X |
X |
Access to On-line Machining Technology via Web Site |
Unlimited 24Hr. Access |
X |
X |
X |
Access to On-line Technical Bulletins via Web Site |
Unlimited 24Hr. Access |
X |
X |
X |
Access to On-line Wiring Diagrams via Web Site |
Unlimited 24Hr. Access |
X |
X |
X |
Access to On-line FAQ’s via Web Site |
Unlimited 24Hr. Access |
X |
X |
X |
Access to On-line Part Specials via Web Site |
Unlimited 24Hr. Access |
X |
X |
X |
Unlimited Software Upgrades |
|
X |
X |
X |
On-site Repairs Due to Product Failure |
|
X |
N/A |
N/A |
Genuine Mitsubishi Part Replacement due to Product Failure |
|
X |
N/A |
N/A |
Platinum Response For Technical Phone Support |
|
X |
|
X |
Platinum Response For On-Site Field Service |
|
X |
|
X |
Extended Hours Technical Phone Support Via Web Site |
Mon-Fri 7:00am – 7:00pm CST |
X |
|
X |
Discount on Electronic PC Board Exchange Rates |
10% |
X |
|
X |
Discount on On-Site Field Service Labor Rates |
10% |
X |
|
X |
Discount on On-Site Customized Operation Training |
10% |
X |
|
X |
Discount on Standard Training Classes |
10% |
X |
|
X |
Discount on all Genuine Mitsubishi Spare Parts |
5% |
X |
|
X |
Discount on Laser Compensation Services |
25% |
X |
|
X |
Discount on Laser PM Services |
10% |
X |
|
X |
Discount on EDM & Milling PM Services |
15% |
X |
|
X |
Discount on PM Travel & Mileage |
50% |
N/A |
|
X |
Discount on Remote360 Service |
10% |
X |
|
X |
|
|
|
|
|